---
title: "Delete your account"
description: "Delete or anonymise your StatHall account, from the cockpit or the mobile app: the steps, the 14-day window and what is erased."
lang: en
canonical: "https://www.stathall.com/en/docs/supprimer-son-compte/"
updated: "2026-09-25"
---

# Delete your account


You can delete your StatHall account at any time, without going through the
publisher. The request starts from the cockpit, in a browser; the mobile app
takes you there directly.

## From the cockpit

1. Sign in to the cockpit of your instance, then open
   **Settings → Privacy**.
2. If you wish, first download your data with **Export my data** (JSON
   file).
3. Choose **Delete or anonymize my account**, then the mode:
   - **Permanent deletion**: profile, preferences, connector credentials,
     notes and sessions are erased;
   - **Anonymisation**: your email, name and preferences are erased, your
     contributions (notes, handled anomalies) remain without being
     attributable to you.
4. If you own apps, transfer them to a co-owner first: an app is never left
   without an owner.
5. Confirm with your password, your two-factor code if enabled, and the
   requested word.

## From the mobile app

In the StatHall app, open **Account → Delete my account**, then
**Continue**: the cockpit opens on your instance and you follow the steps
above.

## What happens next

- A confirmation email is sent to you, with a link to **cancel**.
- For **14 days**, the account is locked: no more sign-in, neither on the
  cockpit nor in the app. The link in the email is enough to change your
  mind.
- After that window, the deletion or anonymisation is carried out and can
  no longer be cancelled. Registered devices and their notification tokens
  go with the account.
- Only the security records tied to the request (timestamp, IP address) are
  kept, for three years, as evidence — details in the
  [privacy policy](https://www.stathall.com/en/legal/privacy/).

## Without access to your account

If you can no longer sign in, first use **Forgot your password?** on the sign-in
page. Otherwise, write to `contact@stathall.com` from your account's email
address: the request is handled within 30 days.

On a **self-hosted** instance, deletion works the same way, and its operator
answers written requests.